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Yes they did give it all back and i hope others see this thread and mail the relevent casino and get just as positive news as i did with little effort. I thought they would have given it all back – normally their first position is to chance their arm and say no/not mention , second time they’re more amenable. Anyway I’ve just checked and rest of the money is in the bank already within 8 hours of clicking withdraw Did that include the 450 in deposits? Ive duly logged in and done the withdrawal. Next question is why then did they close the account?

Absolutely agree, but the first time either me or Valdes had even heard of this was when you mentioned it and then you disappeared. No need for proof as well – quite easy to see they have a business relationship with that particular website – in fact, anyone on that site should be blacklisted. Even after explaining the whole situation to them and sending them my GamStop registration they have STILL left my account opened. I have attempted to claim back my deposits but MyStake sent me a copy and past reply which says according to them my request is groundless.

I have emailed the casino and have made a complaint asking for an explanation as to why this has happened. All my information with gamstop and with the casino is the same except for my mobile number which actually changed about 2 years ago but I must not have updated it with the casino. Do they begrudge paying the money or do they think that they wouldn’t pass the due diligence. Bearing in mind that after the second rejection I was informed that I could send another complaint with ALL evidence attached which I complied with. The reason given for the 3rd rejection was apparently because it was part of multiple complaints. To be fair, i’ve not disappeared from gambling, well not all, but i’ve grown increasingly disillusioned with it.

What happens after I have registered with Gamstop Online?

I am thinking of submitting my complaint via the complaint section on this site. They have had my official complaint for a few days now. They replied to me immediately and told me to contact Gamstop and suspended my account. If it is the casino then personally I think you’ve a better chance at recourse than going after GS. The fact that your other accounts were blocked would possibly indicate it has

You have given a glowing review 8.12 to a company that is actively seeking out and accepting UK customers. No point tbh mate, if you don’t see what the issue is here – a site that actively seeks problem gamblers is worthy of that rating, on a ‘nongamstop’ affiliate site? You will be blocked from gambling with all online gambling companies licensed in Great Britain for 6 months, 1 year, 5 years or 5 years with auto-renewal. Some casinos don’t give much attention while depositing, even if you are registered on the Gamstop site. Two hours later I received an email saying that I had previously excluded from their site and they have closed the account and cancelled my withdrawal and the account is in a lifetime of profit. Few months back i had an account with Mr Green casino and i decided to self exclude myself from it.

But the fact that you got promo material (a breach of their LCCP, would seem to suggest something’s gone awry at the non gamstop casinos casino point) In this situation though I personally would say it’s only right you get your deposits back, or at least the majority of them. If the issue is re GS then there is scope to get the UKGC involved.

Check your funds

Later that day i realised i could not log into my Redbet account and was later advised that my self exclusion with Mr Green was  the cause and they will refund the £50 (im still waiting) Few months back i had an account with MR Green casino and i decided to self exclude myself from it. If you still believe your personal details registered with Gamestop and the operator are matching 100%,  I guess it’s about time  for you to consider the idea of using AGCCS /AskGamblers Casino complaints Service/. Before I submitted my complaint I sent the casino an email asking who I should contact if I had a complaint about a customer being able to bet when self excluded via GamStop.

Thanks i have just emailed Redbet , kindly asking for a refund of the other amount due, You may have a few exchanges with them over this but, in the main, they seen to refund. But yes, they should have not allowed you to open an account with RB – though it’s phrased in the LCCP as ‘reasonable steps’. Last week i opened an account with Redbet and deposited £500, i Lost £450 and left £50 in the account to Play later

Should I complain and get them to refund the £450 i Lost as i would not have been able to withdraw had i won and it was an unknown they are part of the same casino group. Should I complain and get them to refund the £450 i lost as i would not have been able to withdraw had i won and it was an unknown they are part of the same casino group. I asked them what there timescales were for responses to complaints and also asked for a copy of their complaint procedure but they just responded with a standard acknowledgment. Remember that the role of a ADR, to my knowledge, doesn’t include ruling whether a casinos self exclusion scheme is effective. I have also requested a refund of all deposits as I know had I have won and tried to withdraw the winnings they most likely would have refused me due to the self exclusion.

• You probably noticed I’m quite busy lately and have less and less time for the forum, that’s why asked for your assistance with this one cause I literally don’t have the time to investigate it myself.
• On 24th June 2019 I received an email from one if the casinos I used to have an account with about a promotion to play for free but win for real.
• Next question is why then did they close the account?
• I think the fact that they have left an account from a UK customer, who they know to be registered with GamStop open tells you all you need to know about the company.
• They are not licenced by the UK Gambling Commission, nor or they signed up to GAMSTOP so are therefore illegally transacting with any UK customers.
• And like previously advised by another admin – this proof can be sent via DM if it contains private information.

Nor will the UKGC listen to  individual complaints about SE (Odd, given they like to publicise the fines). Over the space of 11 days I deposited a large some of money from my credit cards and gambled the lot. I agree that my contact data may be used to keep me informed about casino and sports betting products, services, and offerings.

I had a chat with support last night and refused to tell me they didn’t accept accept players from the UK so this will most certainly be sent on to investigate. I have also sent a copy of my bank statement which show the deposits made to MyStake. UK members are restricted from registering at this casino at AskGamblers.

If you require any further “rock solid” proof to back up what I have informed you of then just ask and I’ll be more than happy to provide it for you. If you are asking for proof that they are not signed up to GamStop or licensed by the UK Gambling Commission then go to either of these organisations websites and you will see they aren’t. It’s not really difficult to find the proof. First, either I or Guru had heard of this, so I guess it’s easy to throw out accusations although we’ve not received even a reply or PM with proof to investigate, They are not licenced by the UK Gambling Commission, nor or they signed up to GAMSTOP so are therefore illegally transacting with any UK customers. I think it’s fairly obvious what the issue is here.

You stated that we are giving this casinos a glowing report and I quote …. If they are – our other admin members has already agreed to investigate this serious matter so we will wait for your proof in the meantime. I asked you for proof that they are seeing UK players to register there so we can investigate this. Google “mystake non-gamstop” and you will get all the evidence you require (there are 10 different websites on the first google page and I’ve no need to venture any further). They are specifically targeting UK customers registered with GAMSTOP, who you provide a link to on your homepage. The fact that casino is prepared to do business with such affiliates, like non-gamstop, is telling itself

They have been accepting deposits and paying out winnings for 3 months but when the amount is more significant they close the account ? This account has been opened for 4 months they have allowed deposits and paid out multiple times in various amounts . The casino in question is a participating company with gamstop and they are regulated in the uk and are registered with the gambling commission. I understand I have a responsibility but I am a gambling addict and I would never have even tried to log into a casino account had I not be prompted by your email. I would like to point out that I did not try to open a new account with the casino in question I simply was able to log into my previous account with them with the same account that was in-fact blocked due to self exclusion for 7 months. As a gambling addict I of course then went to my casino account and was shocked to see that not only did it let me log in but also let me deposit funds.

I do believe their systems should be able to detect a self excluded account  in their group   much sooner than me depositing a larger sum. Also, if you don’t have a gambling problem it’s probably best to use the close account option, not the SE one. UKGC have stopped short of saying ‘refund their deposits’, though it is inferred from the last sentence. It is not sufficient merely to prevent an individual from withdrawing funds from their customer account whilst still accepting wagers from them.